{"id":14474,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"http:\/\/localhost\/wordpress\/bumbleb\/?page_id=14474"},"modified":"2026-07-09T13:45:49","modified_gmt":"2026-07-09T13:45:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vasitaplus.com\/index.php\/faq\/","title":{"rendered":"S.S.S."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14474\" class=\"elementor elementor-14474\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf27998 e-con-full e-flex e-con e-parent\" data-id=\"cf27998\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f9404 elementor-widget elementor-widget-html\" data-id=\"e1f9404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\/* Vas\u0131ta Plus - Premium SSS (S\u0131k\u00e7a Sorulan Sorular) *\/\n.vp-faq-section {\n    background-color: #0a0a0a;\n    padding: 80px 20px;\n    font-family: inherit;\n    color: #fff;\n}\n\n.vp-faq-container {\n    max-width: 1200px;\n    margin: 0 auto;\n}\n\n\/* Tepe Ba\u015fl\u0131k Alan\u0131 *\/\n.vp-faq-header {\n    text-align: center;\n    margin-bottom: 60px;\n}\n\n.vp-faq-subtitle {\n    color: #d1b06b;\n    font-size: 14px;\n    font-weight: 800;\n    letter-spacing: 2px;\n    text-transform: uppercase;\n    display: inline-flex;\n    align-items: center;\n    gap: 10px;\n    margin-bottom: 15px;\n}\n\n.vp-faq-subtitle svg {\n    width: 24px;\n    height: 24px;\n    fill: currentColor;\n}\n\n.vp-faq-maintitle {\n    font-size: 42px;\n    font-weight: 900;\n    font-style: italic;\n    color: #ffffff;\n    text-transform: uppercase;\n    margin: 0;\n    letter-spacing: -0.5px;\n}\n\n\/* Grid Yap\u0131s\u0131 (2 Kolon) *\/\n.vp-faq-grid {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 40px;\n}\n\n\/* Kategori Ba\u015fl\u0131klar\u0131 *\/\n.vp-faq-category-title {\n    font-size: 24px;\n    font-weight: 800;\n    color: #d1b06b;\n    text-transform: uppercase;\n    margin-bottom: 25px;\n    padding-bottom: 10px;\n    border-bottom: 2px solid rgba(209, 176, 107, 0.2);\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n\n.vp-faq-category-title span {\n    color: #ffffff;\n    opacity: 0.3;\n    font-size: 28px;\n}\n\n\/* Akordeon \u00d6\u011feleri *\/\n.vp-faq-list {\n    display: flex;\n    flex-direction: column;\n    gap: 15px;\n}\n\n.vp-faq-item {\n    background: #111111;\n    border: 1px solid rgba(255, 255, 255, 0.05);\n    border-radius: 8px;\n    overflow: hidden;\n    transition: all 0.3s ease;\n}\n\n.vp-faq-item:hover {\n    border-color: rgba(209, 176, 107, 0.3);\n}\n\n.vp-faq-item.active {\n    border-color: #d1b06b;\n    box-shadow: 0 5px 20px rgba(0,0,0,0.5);\n}\n\n.vp-faq-question {\n    width: 100%;\n    text-align: left;\n    background: transparent;\n    border: none;\n    padding: 20px 25px;\n    color: #ffffff;\n    font-size: 16px;\n    font-weight: 700;\n    cursor: pointer;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    transition: all 0.3s ease;\n}\n\n.vp-faq-item.active .vp-faq-question {\n    color: #d1b06b;\n}\n\n\/* Art\u0131 \/ Eksi \u0130konu *\/\n.vp-faq-toggle {\n    position: relative;\n    width: 20px;\n    height: 20px;\n    flex-shrink: 0;\n}\n\n.vp-faq-toggle::before,\n.vp-faq-toggle::after {\n    content: '';\n    position: absolute;\n    background-color: #ffffff;\n    transition: all 0.3s ease;\n}\n\n.vp-faq-item.active .vp-faq-toggle::before,\n.vp-faq-item.active .vp-faq-toggle::after {\n    background-color: #d1b06b;\n}\n\n\/* Yatay \u00c7izgi *\/\n.vp-faq-toggle::before {\n    top: 9px; left: 0; width: 20px; height: 2px;\n}\n\/* Dikey \u00c7izgi *\/\n.vp-faq-toggle::after {\n    top: 0; left: 9px; width: 2px; height: 20px;\n}\n\n\/* T\u0131klan\u0131nca dikey \u00e7izgi kaybolur (Eksi olur) *\/\n.vp-faq-item.active .vp-faq-toggle::after {\n    transform: rotate(90deg);\n    opacity: 0;\n}\n\n\/* Cevap Alan\u0131 *\/\n.vp-faq-answer {\n    max-height: 0;\n    overflow: hidden;\n    transition: max-height 0.4s ease;\n}\n\n.vp-faq-answer-inner {\n    padding: 0 25px 25px 25px;\n    color: #a3a3a3;\n    font-size: 15px;\n    line-height: 1.7;\n    border-top: 1px solid rgba(255, 255, 255, 0.05);\n    margin-top: 5px;\n    padding-top: 20px;\n}\n\n\/* Mobil Uyumluluk *\/\n@media (max-width: 991px) {\n    .vp-faq-grid {\n        grid-template-columns: 1fr;\n    }\n}\n@media (max-width: 767px) {\n    .vp-faq-maintitle {\n        font-size: 32px;\n    }\n    .vp-faq-question {\n        font-size: 15px;\n        padding: 15px 20px;\n    }\n    .vp-faq-answer-inner {\n        padding: 0 20px 20px 20px;\n    }\n}\n<\/style>\n\n<div class=\"vp-faq-section\">\n    <div class=\"vp-faq-container\">\n        \n        <!-- Tepe Alan\u0131 -->\n        <div class=\"vp-faq-header\">\n            <div class=\"vp-faq-subtitle\">\n                <svg viewBox=\"0 0 24 24\"><path d=\"M11 18h2v-2h-2v2zm1-16C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 18c-4.41 0-8-3.59-8-8s3.59-8 8-8 8 3.59 8 8-3.59 8-8 8zm0-14c-2.21 0-4 1.79-4 4h2c0-1.1.9-2 2-2s2 .9 2 2c0 2-3 1.75-3 5h2c0-2.25 3-2.5 3-5 0-2.21-1.79-4-4-4z\"\/><\/svg>\n                Destek Merkezi\n            <\/div>\n            <h1 class=\"vp-faq-maintitle\">SIK\u00c7A SORULAN SORULAR<\/h1>\n        <\/div>\n\n        <div class=\"vp-faq-grid\">\n            \n            <!-- SOL KOLON -->\n            <div class=\"vp-faq-column\">\n                \n                <!-- Kategori 1 -->\n                <h2 class=\"vp-faq-category-title\"><span>01.<\/span> S\u0130PAR\u0130\u015e<\/h2>\n                <div class=\"vp-faq-list\" style=\"margin-bottom: 40px;\">\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Sipari\u015f verdikten sonra \u00fcr\u00fcn\u00fcm ne zaman kargoya verilir?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Sipari\u015finiz onayland\u0131ktan sonra sistemde belirtilen kargo s\u00fcresi i\u00e7inde \u00fcr\u00fcn\u00fcn\u00fcz kargoya verilir. Genellikle ayn\u0131 g\u00fcn veya ertesi g\u00fcn sevkiyat yap\u0131l\u0131r.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Sipari\u015fimde teslimat s\u00fcresi uzad\u0131, iptal edebilir miyim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">E\u011fer sipari\u015finiz hen\u00fcz kargoya verilmediyse, iptal i\u015flemi m\u00fcmk\u00fcnd\u00fcr. Destek ekibimizle ileti\u015fime ge\u00e7erek kolayca iptal talebinde bulunabilirsiniz.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Faturam\u0131 nas\u0131l alabilirim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Faturalar sipari\u015finizin teslim edilmesi akabinde taraf\u0131n\u0131za elektronik ortamda veya paket i\u00e7i ula\u015ft\u0131r\u0131lacakt\u0131r. Ula\u015fmayan faturalar i\u00e7in destek birimine talepte bulunabilirsiniz.<\/div><\/div>\n                    <\/div>\n                <\/div>\n\n                <!-- Kategori 3 -->\n                <h2 class=\"vp-faq-category-title\"><span>03.<\/span> \u0130ADE VE DE\u011e\u0130\u015e\u0130M<\/h2>\n                <div class=\"vp-faq-list\">\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">\u00dcr\u00fcn iade s\u00fcresi ka\u00e7 g\u00fcnd\u00fcr?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Teslimat tarihinden itibaren 14 g\u00fcn i\u00e7inde \u00fcr\u00fcn\u00fcn\u00fcz\u00fc iade edebilirsiniz. \u00dcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f ve orijinal ambalaj\u0131n\u0131n bozulmam\u0131\u015f olmas\u0131 gerekmektedir.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">\u0130ade etti\u011fim \u00fcr\u00fcn\u00fcn geri \u00f6demesi ne zaman yap\u0131l\u0131r?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">\u0130ade edilen \u00fcr\u00fcn depomuza ula\u015ft\u0131ktan ve onay\u0131 verildikten sonra 3 i\u015f g\u00fcn\u00fc i\u00e7inde \u00f6deme, sipari\u015f verdi\u011finiz y\u00f6nteme g\u00f6re taraf\u0131n\u0131za iade edilir.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">De\u011fi\u015fim talebinde nas\u0131l bulunabilirim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">De\u011fi\u015fim yapmak istedi\u011finiz \u00fcr\u00fcn\u00fc taraf\u0131m\u0131za g\u00f6ndererek, kutu i\u00e7erisindeki de\u011fi\u015fim formunu doldurman\u0131z yeterlidir. Uygun stok durumunda yenisi h\u0131zla g\u00f6nderilir.<\/div><\/div>\n                    <\/div>\n                <\/div>\n\n            <\/div>\n\n            <!-- SA\u011e KOLON -->\n            <div class=\"vp-faq-column\">\n                \n                <!-- Kategori 2 -->\n                <h2 class=\"vp-faq-category-title\"><span>02.<\/span> KARGO VE TESL\u0130MAT<\/h2>\n                <div class=\"vp-faq-list\" style=\"margin-bottom: 40px;\">\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Kargo takibini nas\u0131l yapabilirim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Sipari\u015finiz kargoya verildi\u011finde size SMS veya e-posta yoluyla bir takip numaras\u0131 iletilir. Bu numara ile sitemizden veya kargo firmas\u0131n\u0131n internet sitesinden anl\u0131k takip yapabilirsiniz.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Kargo s\u00fcresince adresimi de\u011fi\u015ftirebilir miyim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Kargo yola \u00e7\u0131kt\u0131ktan sonra sistem \u00fczerinden adres de\u011fi\u015fikli\u011fi yap\u0131lamaz. Ancak m\u00fc\u015fteri temsilcilerimizle g\u00f6r\u00fc\u015ferek y\u00f6nlendirme yap\u0131lmas\u0131 talep edilebilir.<\/div><\/div>\n                    <\/div>\n                <\/div>\n\n                <!-- Kategori 4 -->\n                <h2 class=\"vp-faq-category-title\"><span>04.<\/span> HESAP VE G\u00dcVENL\u0130K<\/h2>\n                <div class=\"vp-faq-list\">\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Hesab\u0131m\u0131 nas\u0131l olu\u015fturabilirim?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Sitemizin sa\u011f \u00fcst k\u00f6\u015fesinde bulunan \"Hesab\u0131m\" b\u00f6l\u00fcm\u00fcnden h\u0131zl\u0131ca kay\u0131t olabilirsiniz. Kurumsal veya bireysel olarak sadece birka\u00e7 bilgi girmeniz yeterlidir.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">Bilgilerim g\u00fcvende mi?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">T\u00fcm kullan\u0131c\u0131 verileri ve \u00f6deme bilgileriniz 256-bit SSL sertifikas\u0131 ile u\u00e7tan uca \u015fifrelenerek korunmaktad\u0131r. Verileriniz \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slarla kesinlikle payla\u015f\u0131lmaz.<\/div><\/div>\n                    <\/div>\n                    <div class=\"vp-faq-item\">\n                        <button class=\"vp-faq-question\">\u015eifremi unuttum, ne yapmal\u0131y\u0131m?<div class=\"vp-faq-toggle\"><\/div><\/button>\n                        <div class=\"vp-faq-answer\"><div class=\"vp-faq-answer-inner\">Giri\u015f ekran\u0131ndaki \"\u015eifremi unuttum\" ba\u011flant\u0131s\u0131na t\u0131klayarak e-posta adresinize yeni bir \u015fifre s\u0131f\u0131rlama ba\u011flant\u0131s\u0131 talep edebilirsiniz.<\/div><\/div>\n                    <\/div>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n\/\/ Akordeon \u0130\u015flevselli\u011fi\ndocument.addEventListener(\"DOMContentLoaded\", function() {\n    const faqButtons = document.querySelectorAll('.vp-faq-question');\n\n    faqButtons.forEach(button => {\n        button.addEventListener('click', () => {\n            const faqItem = button.parentElement;\n            const isActive = faqItem.classList.contains('active');\n\n            \/\/ T\u00fcm a\u00e7\u0131k olanlar\u0131 kapat (Sadece 1 tane a\u00e7\u0131k kals\u0131n isterseniz)\n            document.querySelectorAll('.vp-faq-item').forEach(item => {\n                item.classList.remove('active');\n                item.querySelector('.vp-faq-answer').style.maxHeight = null;\n            });\n\n            \/\/ E\u011fer t\u0131klanan zaten a\u00e7\u0131k de\u011filse, onu a\u00e7\n            if (!isActive) {\n                faqItem.classList.add('active');\n                const answer = faqItem.querySelector('.vp-faq-answer');\n                \/\/ \u0130\u00e7eri\u011fin tam y\u00fcksekli\u011fini hesaplay\u0131p max-height'e veriyoruz ki smooth a\u00e7\u0131ls\u0131n\n                answer.style.maxHeight = answer.scrollHeight + \"px\";\n            }\n        });\n    });\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Destek Merkezi SIK\u00c7A SORULAN SORULAR 01. S\u0130PAR\u0130\u015e Sipari\u015f verdikten sonra \u00fcr\u00fcn\u00fcm ne zaman kargoya verilir? Sipari\u015finiz onayland\u0131ktan sonra sistemde belirtilen kargo s\u00fcresi i\u00e7inde \u00fcr\u00fcn\u00fcn\u00fcz kargoya verilir. Genellikle ayn\u0131 g\u00fcn veya ertesi g\u00fcn sevkiyat yap\u0131l\u0131r. Sipari\u015fimde teslimat s\u00fcresi uzad\u0131, iptal edebilir miyim? E\u011fer sipari\u015finiz hen\u00fcz kargoya verilmediyse, iptal i\u015flemi m\u00fcmk\u00fcnd\u00fcr. Destek ekibimizle ileti\u015fime ge\u00e7erek kolayca iptal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-14474","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>S.S.S. - Vasita Plus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vasitaplus.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S.S.S. - Vasita Plus\" \/>\n<meta property=\"og:description\" content=\"Destek Merkezi SIK\u00c7A SORULAN SORULAR 01. 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